Head’s up. Amazon Seller Central now will cancel your account if you have not sold anything in 30 days. You will not get a notice of your account being closed. If you have inventory stored with them, they will not send it back to you. When that inventory sells, you will get an email, but they keep the money since your account is closed.
The normal Amazon helpdesk cannot help, but also doesn’t tell you they cannot help. My rep told me “that order number isn’t registered to your account. If you need help, use the contact us link.”
After multiple tries, a chat rep was able to send me to a voice robot for Seller Central. I was not given the phone number. They had it call me. I got someone who was willing to at least submit a request for my account to be reopenned, but “it will take a while.”
I had asked to escalate regarding the whole situation, because it’s not just about fixing my one issue today. It’s about preventing this issue at all. You cannot silently steal someone’s inventory.
I was told by Amazon main helpdesk if I had a problem, ask to escalate. I asked the Seller Central rep to escalate, and was told to fill out the web form instead.
The Seller Central help form is available if you log out of the error page, go the front login page, click help next to the sign-in button, then middle-right, you can click on “Contact Us”.
However, all of the support people believe this is acceptable behavior. There is no escalation, and your only recourse is to make a new account and sell more items.
You cannot reply to messages from Seller Central via email. You can just fill out a whole new request, and get a whole new case number.
Obviously, someone is paid on the number of cases they open, and not customer satisfaction. I say this because also, each reply has a “did we solve your problem?” The link requires you to be already logged in. You simply cannot report to them that they did not solve your problem, unless you can log in.
Every time I get upset at Amazon, I go pull a report on what I have spent with them. My first order with Amazon was 6/23/1999. Since then, I have spent roughly 1 year’s salary with Amazon. (I made a little less back then, and make a little more right now, but it averages out.)
That excludes the Seller Central stuff I’ve sold, from which they have made money on their FBA services.